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New Contributor Bobnigel
New Contributor

STB charge on my mobile account?

 
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5 Replies
Moderator Shauna
Moderator

Re: STB charge on my mobile account?

Hey Bob - are you enquiring about a charge on your mobile service? 


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New Contributor Bobnigel
New Contributor

Re: STB charge on my mobile account?

Yes there is a STB charge on my mobile phone account and has been there for quite a few bills.

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Moderator Marie
Moderator

Re: STB charge on my mobile account?

Thanks for the clarification @Bobnigel 🙂 

 

Have you spoken with our 24/7 Mobile customer care team via the My Optus App about this?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Bobnigel
New Contributor

Re: STB charge on my mobile account?

Thank you for your response the day I asked the question the 24/7 customer care team could not be contracted, as I do not have any social media accounts this forum was my only form of contact. I will try to contact them again thank you.

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Moderator Marie
Moderator

Re: STB charge on my mobile account?

No worries @Bobnigel 🙂 

 

Welcome to Yes Crowd!

 

You're welcome to ask for any assistance here users will assist where possible otherwise us moderators will jump on to help out.

 

Cheers.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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