My phone has been gone on SOS only for almost 2 weeks. I have restarted my phone, reinserted my Sim as well. However, none of them are working. Although I'm currently in Japan, my plan supposed to be able to use within zone 1. How do I solve this? Thank you
What phone are you using? If it's an old one, that may be the issue when roaming in Japan.
Can you try a Network reset for us @Naana. Follow the steps below:
1) Launch the Settings app > System.
2) Tap Reset.
3) Tap Reset Network Settings