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Naana
New Contributor
New Contributor

SOS only overseas

My phone has been gone on SOS only for almost 2 weeks. I have restarted my phone, reinserted my Sim as well. However, none of them are working. Although I'm currently in Japan, my plan supposed to be able to use within zone 1. How do I solve this? Thank you

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5 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: SOS only

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Naana
New Contributor
New Contributor

Re: SOS only

Yes,
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Ray_YC
Online Community Manager
Online Community Manager

Re: SOS only

What phone are you using? If it's an old one, that may be the issue when roaming in Japan.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Naana
New Contributor
New Contributor

Re: SOS only

I'm using Huawei mate 20 pro which I bought it last year.
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Dan_C
Retired Employee
Retired Employee

Re: SOS only

Can you try a Network reset for us @Naana. Follow the steps below:


1) Launch the Settings app > System.
2) Tap Reset.
3) Tap Reset Network Settings

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