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New Contributor Baldacchino
New Contributor

SMS Blocked From AWS SNS

Hello,

I make use of programatic SMS (Amazon Simple Notification Service) and when coding my program encountered an error and ratehr than the usual 1-2 SMS I receive from this number per day I was sent about 250 in the spate of 2 minutes.
Fr
After about 50 of these they stopped arriving at my phone and in the error logs of the AWS Simple Notification Service it shows an inability to deliver to my number. If I use another phone number its fine.

I have obviously caused some form of block on the Optus. I don't really want to have to call support as I can see myself being stuck on the phone for ever.

Does anyone have any tips on how to engage Optus and remove this block.

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RetiredModerator Toomey
RetiredModerator

Re: SMS Blocked From AWS SNS

Hey @Baldacchino, this is quite a specific request that will need to be raised with our networks team. If you shoot me a private message with the number, your name and DOB, I will send it off and see what can be done here.


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New Contributor aldgb
New Contributor

Re: SMS Blocked From AWS SNS

I am also getting this problem.

How can I get my number unblocked?

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Online Community Manager
Online Community Manager

Re: SMS Blocked From AWS SNS

Hi aldgb,


Thank you for raising this issue.
We’re unable to look into account details on Yes Crowd.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

Other please contact our technical support team for assistance.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor aldgb
New Contributor

Re: SMS Blocked From AWS SNS

So just closing the loop on the issue in case this happens to anyone again.

 

AWS has a limit on the SNS SMS an account is allowed to send.

Once the limit is reached the SMS will not come through.

 

You can ask AWS to raise that limit and they will come through again

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