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Occasional Contributor dbodbo
Occasional Contributor

Re: SIM active but not active

good luck to you with the new replacement sim.  please let us know how you go because im in the same boat with a move from virgin to optus over the weekend

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Occasional Contributor Thanhduong
Occasional Contributor

Re: SIM active but not active

Goodluck to you too. It’s been almost 4hours since I got a replacement SIM. How frustrating that is! This really slows down all the work I’m planning do do because I can’t call or text anyone.

I really don’t want to come back to get another SIM card and hear the same script again “please wait 15 minutes to 4hours....”

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Occasional Contributor dbodbo
Occasional Contributor

Re: SIM active but not active

I find (with my past experience virgin and telstra) the best support i receive is via Chat (not via telephone).  Because with Chat you can always paste or refer to a prior interaction or send a link to this message board as well.  Rather than having to explain yourself over and over again.

 

but yes, fingers crossed for both of us.  our line is still dead. 4.5 hours and counting..

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Occasional Contributor Thanhduong
Occasional Contributor

Re: SIM active but not active

I also used Chat as I can’t make any phone call with this SIM but I also received the same answer. If it’s not because of the better offer, I would just sticked with Virgin.

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Occasional Contributor Thanhduong
Occasional Contributor

Re: SIM active but not active

Day 6 of not being to contact anyone. I’ve received an email last night saying that the replacement SIM is now active. Is this another lie?

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Online Community Manager
Online Community Manager

Re: SIM active but not active

I've sent you another message @Thanhduong

 

We'll chat with you there. 

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