Hi everyone, I received an email from Optus this evening saying that my new SIM card is now active. I moved from Virgin so the Virgin SIM card has been deactivated. I’ve tried to restart my phone many times but still nothing happens. Any idea?
As moving from an Optus Reseller to Optus, is a manual process for Optus to change (not porting, as its on the same network), just give it a little more time in case there systems are still processing the change. If still not working in another hours time, I suggest contacting Mobile Technical Support on 1300300937 and see if they check the Status and Lodge a Fault if needed. You can always live chat with Optus at http://yesopt.us/chat2us as well.
Hi Thanhduong, have you had any luck getting connected yet? Please let us know 🙂
No, not yet. I’ve restarted and also reinserted the SIM like what I was told last night before I went to bed but nothing happened yet. I’m expecting important phone calls and I’m really worried right now 😞
😞 Can you please PM me with your full name, date of birth and account number with Virgin so I can get a specialist to look into this for you? Al
It’s been more than 24hrs but still nothing happened. I know there’s a lot of issue with porting from Virgin to Optus but the wait is ridiculous. Important phone calls might have been missed and I’m so stressed about that.
I’ve also done a PM with my personal details as I was told a specialist is going to chase that up for me but I haven’t seen any reply nor improvement. Such a big disappointment!
Hi Than, I've passed your info on, however still waiting for a reply. As mentioned in my PM I'll be in contact once I hear anything.
Day 3 and still nothing happens...
They said it’s been successfully ported at their end but I’ve follow the steps restart and reinsert but still no luck. I really don’t know what’s going on.
And also while I haven’t begun to use the service, I have an Optus bill to pay on 29/6. So good!