SIM active but not active

[Thanhduong]

Hi everyone, I received an email from Optus this evening saying that my new SIM card is now active. I moved from Virgin so the Virgin SIM card has been deactivated. I’ve tried to restart my phone many times but still nothing happens. Any idea?

[pwright]

As moving from an Optus Reseller to Optus, is a manual process for Optus to change (not porting, as its on the same network), just give it a little more time in case there systems are still processing the change.  If still not working in another hours time, I suggest contacting Mobile Technical Support on 1300300937 and see if they check the Status and Lodge a Fault if needed.  You can always live chat with Optus at http://yesopt.us/chat2us as well. 

[Alistar]

Hi Thanhduong, have you had any luck getting connected yet? Please let us know 🙂

[Thanhduong]

No, not yet. I’ve restarted and also reinserted the SIM like what I was told last night before I went to bed but nothing happened yet. I’m expecting important phone calls and I’m really worried right now 😞 

[Alistar]

😞 Can you please PM me with your full name, date of birth and account number with Virgin so I can get a specialist to look into this for you? Al

[Thanhduong]

It’s been more than 24hrs but still nothing happened. I know there’s a lot of issue with porting from Virgin to Optus but the wait is ridiculous. Important phone calls might have been missed and I’m so stressed about that.

I’ve also done a PM with my personal details as I was told a specialist is going to chase that up for me but I haven’t seen any reply nor improvement. Such a big disappointment!

[Alistar]

Hi Than, I've passed your info on, however still waiting for a reply. As mentioned in my PM I'll be in contact once I hear anything. 

[Thanhduong]

Day 3 and still nothing happens...

They said it’s been successfully ported at their end but I’ve follow the steps restart and reinsert but still no luck. I really don’t know what’s going on. 

And also while I haven’t begun to use the service, I have an Optus bill to pay on 29/6. So good!

[Thanhduong]

Day 4

I received many messages that my SIM is active but still it’s NOT working in my end. Hope this will be done today as tomorrow is Monday. I have a lot of work needs to be done!

[Thanhduong]

Day 5

I got myself a replacement SIM card. Same thing again “it usually takes 15 minutes to 4hours to activate”. Currently waiting for magic to happen..