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SIM activation

I have bought a plan (iPhone 7 and a connection with 130 AUD). I inserted the SIM card into the mobile on 29th of August but in last 3 days I could not activate my connection/SIM. I have talked to several people in customer care, none could help; I just spent hours after hours talking to them without anything. 

I went to the store (Belconnen, ACT) but the people are so rude! They even do not want to talk as I bought it online.

Now I am disconnected since two days and completely entrapped by Optus. 

Can anyone help?


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Re: SIM activation

Hey @Mizan - Sorry to hear of your experience. Are you able to send me a private message with your account details, full name and DOB so we can take a look? Shauna

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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