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New Contributor Mizan
New Contributor

SIM activation

I have bought a plan (iPhone 7 and a connection with 130 AUD). I inserted the SIM card into the mobile on 29th of August but in last 3 days I could not activate my connection/SIM. I have talked to several people in customer care, none could help; I just spent hours after hours talking to them without anything. 

I went to the store (Belconnen, ACT) but the people are so rude! They even do not want to talk as I bought it online.

Now I am disconnected since two days and completely entrapped by Optus. 

Can anyone help?

Thanks!

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Moderator Shauna
Moderator

Re: SIM activation

Hey @Mizan - Sorry to hear of your experience. Are you able to send me a private message with your account details, full name and DOB so we can take a look? Shauna


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