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SAMSUNG GALAXY S7 EDGE BATTERY EXPLODED - TERRIBLE RESPONSE BY OPTUS

pandg1

My daughter's battery exploded in the Samsung Galaxy S7 Edge and by the time we noticed the burning smell was sickening.  Took it into our Optus Store on 14/6 and to date we still have no answer on the phone.  I call every day and go in every day and are told its with SAMSUNG.  The service I have received is not acceptable and we are still no closer to knowing if this phone is going to be replaced.  IS SOMEONE HIDING SOMETHING ABOUT THESE PHONES!!!

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Re: SAMSUNG GALAXY S7 EDGE BATTERY EXPLODED - TERRIBLE RESPONSE BY OPTUS

ivanterrible

Probaby Samsung is investigating the damage and what cause it.

 

I don't buy samsung products anymore  ....... since Note 7 (alternative grenades for military use)

My samsung washing machine was recalled for fire hazard (1 year old) and they're kind enough to replace it with a new model. Unfortunately the plastic pad top of cylinder is melted for no reason just 2 weeks on the new model. Technician replaced the plastic pad and fixed the problem that caused it.

 

Good luck with your phone

 

 

 

Re: SAMSUNG GALAXY S7 EDGE BATTERY EXPLODED - TERRIBLE RESPONSE BY OPTUS

Marie

Oh no! I'm so sorry to hear that @pandg1 Smiley Sad 

 

I can certainly understand your concern about this.

 

Could you please PM me with your details (mobile number, full name & date of birth) as well so the details of the returned phone to the store and we'll look further into this for you to see what's going on.

 

Thanks so much for reaching out to us about this.


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Re: SAMSUNG GALAXY S7 EDGE BATTERY EXPLODED - TERRIBLE RESPONSE BY OPTUS

pandg1

Hi Marie

I PM'd you on Thursday but can see today that my message remains unread.  Sadly that was also my expectation level with the service I have received.  ZERO!

Re: SAMSUNG GALAXY S7 EDGE BATTERY EXPLODED - TERRIBLE RESPONSE BY OPTUS

JustinB

Sorry for the delay with getting back to your private message. I've responded back now.

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