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Sys64738
New Contributor
New Contributor

S8 $59 plan

Hi.

I upgraded my current plan to $59 with new S8 however it has created a whole new account!

I had a few months to go on my S7 however I was advised all would be ok and that I could swap over (member now for 15+ years)

 

I now have 2 numbers! and 2 phone numbers. 

Can anyone help?

 

 

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: S8 $59 plan

http://www.optus.com.au/shop/notices/service-chat

 

A store could also do it, but there would be no money in it for them

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Aman_B
Moderator
Moderator

Re: S8 $59 plan

Hi @Sys64738 - That's definitely not good to hear and we're really sorry it didn't work out the way it should. Could you please confirm if your ordered your new handset online or was it at a Optus store? You'll only get a new mobile number if you didn't use your existing old number to upgrade. Please contact our mobile care team Here and they can check both your account.  we might be able to consolidate your two accounts. 


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