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New Contributor
New Contributor

S20 ultra delivered today sim not provisioned 4 hours

sim number 57 19542 97640 3
Tried to activate online and it said sim locked please use valid sim number.

Delivered at 12pm today now 7.30pm

Will this sim be activated soon?
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Online Community Manager
Online Community Manager

Re: S20 ultra delivered today sim not provisioned 4 hours

If it's been more than 24 hours emmacfrench, please get in touch with Optus directly.


I'm afraid we don't have access to customer accounts here on this public forum.

We suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls)

Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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