Did you end up having to wait until your bill was generated in order to waive the fees?
I'm experiencing a similar problem and am being told there's nothing that can do done until my bill is generated.
Hi there spinnyricc,
This thread is a couple of years ago so it's unlikely the previous users will reply.
Roaming charges are passed on by the international networks so for any billing issues the bill does have to be generated.
If you are disputing charges or risk having service restrictions due to unpaid amounts it is advised to pay what is not in dispute, e.g. the monthly plan charge, etc.
Thanks for heads up. All my monthly bill amounts are paid and I will pay the next one once the bill is generated.
I'll wait for the bill to be generated then try and dispute the roaming charges.
You're welcome 🙂
If it's a general dispute like the rate that was charged we can try and assist here however if it's denying a roaming call/message/data charge is listed on the bill, something to do with a travel pack or something along those lines we’re unable to look into account details on Yes Crowd.