Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
New Contributor Lukic
New Contributor

Returning a mistaken device


Recently I switched over to optus from virgin. While switching over, I accepted the special offer available to customers of the $15/month 3GB data and tablet, however on the phone I was told it was a 10 inch tablet but upon receipt, it is only an 8 inch tablet. 

I previously spoke to a customer service rep about this and they said they would cancel the plan and send out a parcel for me to return the tablet, however it has been more than 2 weeks and I have no received the parcel nor any update regarding cancellation of the plan. 

When can I expect to receive this parcel & any updates? 

Thank you!

0 Kudos
1 Reply
RetiredModerator Tano

Re: Returning a mistaken device

Sorry for the experience and runaround here, @Lukic. May take up to 10 business days to arrive but generally not this long. We can certainly follow up: speak with our Sales Support team or send through a private message confirming full name, account/phone number and DOB, and we'll take a look.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Top Contributors