Hi so I've recently been in contact with Optus regarding my phone being restored and number activated again. I've talked to numerous people and still feel like I'm not getting anywhere. I have paid my bill completely and owe nothing now. I only have one phone and can't call the financial team or any other persons in regards to restoring my account and activating my sim.
It takes 15 minutes to 4 hours for the services to be up and running again according to the many posts on this forum. Has the payment been reported via the My Account portal or the My Optus app?
I've told numerous of Optus people via live chat who are aware I've made payments and paid my bill. When I ring off another phone to try and talk to Optus and follow the prompts but when it asks for my number it says it's invalid and I can't continue on talking to someone.
You shouldn't need a mobile number to speak with support. Try skipping that option when you are prompted. The live chat below or the chat feature in the Optus mobile app might be another contact option.
Sorry to hear of the runaround here @Mickayla18. Any luck getting back connected? If not, send through a private message with the full name, phone number and DOB attached to the account to verify, and we'll take a look.