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julianTC
New Contributor
New Contributor

Restoring mobile service

I have a post paid mobile on which i suspended the service for three months. I have returned earlier than expected and need to restore the service. Greatful for any assistance here. Thanks

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Dan_C
Online Community Manager
Online Community Manager

Re: Restoring mobile service

Hi there,  


I’d really suggest messaging us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

  • No Broadband connectivity (no access to the internet) 
  • No Mobile connectivity (can't make or receive calls) 

Now, they're also seeing an unprecedented volume of enquiries, but if you hold tight, you will get a response. 

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