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keldi123
New Contributor
New Contributor

Restoration of suspended account

I suspended my account early March 2020 when I travelled abroad.  Du to the virus I’ve had to return early, I contacted Optus whilst still overseas and requested my account be restored a few days before my return.

I’m home now but cannot make any phone calls and have been unable to contact Optus.. what can I do?

 

thankyou

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Ray_YC
Online Community Manager
Online Community Manager

Re: Restoration of suspended account

Hey keldi123,

Have you restarted your phone (sometimes a reactivation requires this to complete the process).

If that didn't do the trick, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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keldi123
New Contributor
New Contributor

Re: Restoration of suspended account

Thankyou for your response.

I have turned my phone off and on a couple of times but it doesn’t fix the problem.

I’ll send a message to Optus as suggested.

 

Thankyou

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