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Request for call logs and SMS

Hi

Hoping someone can assist. I am after a record of phone calls and SMS for  a period of dates going back to march to april this year. I have pre paid mobile with optus and unsure how to obtain this.

This is required due to an insurance claim I have lodged and this mobile number is under another previous name for the last 15 years due to personal reasons.

thanks

 

lisa

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Moderator
Moderator

Re: Request for call logs and SMS

Hey there @LMA, we can provide itemisation extracts for any calls / SMS within the last 24 months at no cost. Requests beyond the 24 months may incur a charge of $5.50 per period (per 3 months for Prepaid).

We aren't able to access your account through Yes Crowd, so we can't organise this for you here. If you send us a message via the My Optus App, Facebook, or Twitter we will be able to request those logs for you. 

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