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New Contributor
New Contributor

Replacement sim

I want to do a replacement sim for my husband as he has just updated his phone but I want to keep the existing number

 It asks to set up a my optus account (he has never had one) but when I do they say it is not eligible why????


2 Replies
Trusted Contributor
Trusted Contributor

Re: Replacement sim

I’m assuming you say “not eligible” when you try to setup the online account?


you can chat/call to replace the SIM.

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Blog Author

Re: Replacement sim

How'd you go in the end @Joebel03


It's possible that he's already been set up with a My Account (depending on the age of the service).

I'd try the, 'forgotten your username or password" option.


Enter your most commonly used contact email and we'll send you a password reset link.

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