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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor SkyeBoo13
New Contributor

Replacement Sim Activation


So basically i had my services suspended, payed my remaining amount today. The customer service lady i spoke to told me she got the all clear for re-activation, told me to buy a new sim, activate it and my services will be back up and running. Now i can't activate my replacement sim because logging into my account says my services are still suspended. How can i get this working again? I have tried everything for the last 4 hrs and it wont work. Called Optus and they were no help, even tried chatting with an optus member and she was no help either. I really don't know want to wait till monday to call again :/

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Moderator Shauna

Re: Replacement Sim Activation

Hi @SkyeBoo13 - Thanks for reaching out to us. Can you please confirm your account number, full name and DOB via private message, so we can take a look? Shauna

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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