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2018-04-26 08:37 AM
2018-04-27 01:35 AM
Hey @Mandar, were you trying to remove it via the app or My Account? If neither is working just come have a chat with our billing guys o 133 937.
2018-04-29 09:41 AM
2018-04-29 11:27 AM
@Mandar, it depends on the type of service you have linked to your My Account. For example; Optus Cable services self-serve functionality is limited.
THERE ARE SOME DIFFERENCES WITH CABLE SERVICES WITHIN MY ACCOUNT
The Optus Cable Network (i.e. Cable Home Phone, Optus TV feat. Foxtel and or Cable Broadband) uses a different billing system to most of our other services. So some functions within My Account will operate a bit differently to your other services in My Account, including:
- Live or unbilled usage is limited to Cable Broadband usage only
- Adding, changing or removing direct debit can only be requested via a form
- Payment history is available only for payments made via www.optus.com.au/paymybill
- Online bill summaries and balances won't show in the My Account dashboard but can be seen by downloading your full bill as a PDF from My Account
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