Talk about being sold a Turkey
I have been advised that my Note 9 is not in "good working order" as it has a dent in the corner of the screen other than that it is perfectly fine.
After all the money I have paid $105.45 per month for almost 2 years they still want to charge $410 to buy the phone outright.
I think they maybe about to lose a loyal customer of many years e.g. I am a big NRL fan.
Hi @Scotty07, unfortunately we don`t have access to customers account on this public profile. Please contact our billing team either via the → messaging service or by calling them on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.
My leasing phone was both water damaged and its screen was cracked. I contacted Apple to repair the screen and at the time they were closed due to Covid. They sent me to an Apple authorised service provider that was still operating and I paid for the screen to be fixed there. However, when it went to to the Apple repair depot to be fixed, it was found that water had leaked into the phone and it was deemed useless so I had to pay $883 to completely replace the phone. I have now upgraded to a new plan with Optus and have sent my replaced lease phone back to Optus. Will I be charged because the serial number is different to the original phone that was given to me at the beginning of my leasing contract?
Getting a repair from the manufacturer would have been ok but unfortunately Optus require the exact same phone be handed back (damaged or working). So if for example you lost the phone you can't buy another one and send that back in (even if its still in the box) - just one more reason why leasing plans suck.
So at this stage I would suggest :
1. Keep the phone (Pay Optus $883) Get a good value SIM only plan ($25 a month for $20) or
2. Sell the new phone on eBay for as much as you can and give that to Optus. Then you can enter in another plan for another phone or buy one outright etc.
3. Try send in the new phone anyway. They might stuff things up and accept it but you'll probably be waiting a while for an answer with no phone in the mean time.
Hi @stephb96, we will need to look into your account to confirm. However we don`t have access to customers account on this public forum. You will need to speak with our support team via the → messaging service to assist you further.