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New Contributor gleto
New Contributor

Re: Removal of Optus Leasing plans

Hi, I am coming up to the end of my 24 month lease plan. I spoke to an Optus rep and asked what the conditions were when it was time to return the phone. They said that I just need to return it in the satchel that is sent to me.

I asked the question about the condition of the phone and they said it doesn't matter as I would have completed the 24 months. But reading the details in this post, it seems if my phone has damage apart from normal wear and tear, I will need to pay.

Can someone please clarify this for me.

Thanks,

G

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Honoured Contributor
Honoured Contributor

Re: Removal of Optus Leasing plans

You are responsible for returning the phone in good condition. If there is any damage then you will be charged for it (they just add it to your bill after inspection). You'll also be given a buy out cost if you want and can buy the phone. Essentially anything more than minor scratches will attract a fee - you won't know until you send it in.

1. can power on and off.
2. has a fully functional touchscreen and battery.
is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
3. does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
4. is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
5. has any locking features disabled (for example, find my iPhone on iOS devices).
6. is not IMEI blocked.
7. is the phone you purchased from us under the mobile equipment plan.

Peter Gillespie

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New Contributor gleto
New Contributor

Re: Removal of Optus Leasing plans

Thanks Peter, Yes I had read that, but what confused me was when the rep on the phone answered my questions by saying that the condition didn't matter if I completed the 24 month term.
The part that I don't like about this agreement is that I have phone insurance and could get it fixed / replaced before sending it back, but the IMEI would change then.
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Honoured Contributor
Honoured Contributor

Re: Removal of Optus Leasing plans

Yeah, the rep said the wrong thing. It only doesn't matter if you intend to buy the phone off Optus. Optus has a fixed price for all devices / ages that doesn't care about damage (since you owe them an undamaged one anyway). So you could get a buy out figure.

As to sensibly using your insurance yes, leasing sux. Getting it repaired shouldn't be a problem (as its
Optus Insurance) but if the opt to replace it then you will likely be unable to return the phone. That's not the end of the world as you can probably sell it on eBay for more than Optus will ask you to pay outright for it. Its just a bit more hassle.

How much damage are we talking here? Are they likely to need/want to replace the phone?

Peter Gillespie
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New Contributor Kris_ace73
New Contributor

Re: Removal of Optus Leasing plans

My pin number to un lock phone is 1111
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New Contributor Emilyfairlie
New Contributor

Re: Removal of Optus Leasing plans

I would like to pay the damage fee
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Honoured Contributor
Honoured Contributor

Re: Removal of Optus Leasing plans

So you want to hand the phone back? If that's the case you can just arrange to do that via a store. It will be assessed and you will be given 2 options:

1) A buy it outright price (unrepaired) and you get the phone back
2) A damage fee (and Optus keep the phone)

Depending on which you choose the amount will be added to your next bill.

Peter Gillespie



PS This is a public forum. You'll need to speak to Optus direct to settle phone repairs.

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