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Removal of Optus Leasing plans

[ Edited ]
Optus

From the 22nd of July, Optus will be removing the option of Leasing Handset plans.
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I’m currently on a Leasing plan how will I be impacted?

First Year of Lease

If you want to upgrade to a new phone before 12 months has passed you must recontract to a new (non-leasing) plan by paying a cancellation fee for the current leasing contract and all remaining monthly devices charges (increased by any device credits).  You would then own the phone.

12-24 Months of lease

You can use our trade up option for $99 to a new phone by returning the current phone in good working order and by signing up to any new 24 month (non-leasing) plan.
*If the phone isn’t in good working order you’ll pay a damage fee up to $499 and can then upgrade.

End of lease

You can return the phone in good working order to Optus.  If the phone isn’t in good working order, you’ll pay a damage fee up to $499.

You can continue the lease for up to 6 months by paying the monthly device charge and plan fee. This additional lease period will depend on when you signed up to your lease plan: if you leased a mobile device between 5 May 2017 and 3 December 2017 it is an additional 6 months, or for an additional two months if you leased a mobile device from 4 December 2017.

There’s also the option to make an offer to buy the phone at fair market value (which Optus will advise at the time).

If the phone is not returned after the contract has finished and any permitted additional available months have lapsed, a non-return fee will be charged. The non-return fee will be the fair market value of the device at the time. Once the non-return fee is paid, you will own the phone.

If you have any questions please comment below Smiley Happy

 

FAQ

Can you cancel your contract and keep the phone?

This is dependent on what month you terminate the contract. 

0-12 months: You will have to keep the phone. You will pay a plan cancellation fee plus all monthly device charges (which will be increased by any device credits lost as a result of early cancellation) for the remainder of the contract term.

Last 12 months (12 – 24 months):  You will pay a plan cancellation fee and have the option to either return the phone to us or make an offer to purchase it at fair market value (which we’ll advise at the time). If you choose to return the device, they pay an early device return fee of $99 (if it’s in good working order) or a damage fee of up to $499 instead depending on the nature of the damage.

When would you be charged a damage fee and how much is it?

You will be charged a damage fee if they return the device to us and it’s not in good working order. You can return the device to us at either the end of your contract, if you choose to upgrade early (after 12 months), or if you cancel after month 12.

If it’s an easy fix like a cracked screen, you can pay up to $229. Or if the phone can’t be repaired, you can pay up to $499.  If a damage fee is charged when you're upgrading early, you won't be charged the $99 Flex Upgrade fee as well.  

What are my options if I've damaged the leased phone? 

If the phone is damaged you have a few options:

Early upgrade after 12 months – by paying a damage fee, returning the current phone and signing up to a new 24 month (non leasing) contract.

At the end of the contract term (and any available additional months have lapsed):  Return the phone and pay the applicable damage fee of up to $499 Make an offer to purchase the phone at fair market value (which we’ll advise at the time)

You can choose to pay to have the phone fixed. You would need to have it repaired by Optus or the phone manufacturer and fees will vary depending on how damaged the phone is. A damage fee of up to $499 would not be charged if the repair is covered by a manufacturer’s warranty or the Australian Consumer Law. If you do get the phone fixed by a repairer other than Optus or the manufacturer you may be charged a damage fee when you return it to us. 

How is fair market value calculated?

The fair market value of the device is calculated based on the age of the device model from its initial launch date and the amount Optus can sell it for to a third party. Optus will advise fair market value of a device at the time a customer makes an offer to purchase the device or if a customer doesn’t return the device.

Can I lease the same device after 24 months on a leasing plan after the contract is over?

You can continue paying the lease device charges and the plan fee for up to a specified number of additional months outlined in the Critical Information Summary for the plan (if you leased a mobile device between 5 May 2017 and 3 December 2017 it is an additional 6 months, or for an additional two months if you leased a mobile device from 4 December 2017). At the end of this extra lease period, if you don’t return the device we’ll charge them the fair market value of the device (which we’ll advise at the time) and they will own the device.

Will I get notifications about when my lease will end?   

You will be notified prior to the end of your 24 month lease to explain your options.

 

Re: Removal of Optus Leasing plans

JasonPer

Hi.

 

Couple of things:

 

1) With the whole point of leasing plan being for a year-to-year upgrade, are there contract plans available or in the works to supplement that need? 

 

2) With the enforced situation we’re in, why are the users expected to pay a cancellation fee in the first year to change contract rather than being offered an out to another contract plan - or is that an available option? 

 

3) if none of the above are available, and a user doesn’t want to actually pay an exorbitant cancellation fee - do we just have to sit with the existing plan until it ends (therefore another year or more, if within the first year of a new lease)? 

 

Thanks,

 

Jason

Re: Removal of Optus Leasing plans

Sucker

What constitutes good working order please?

I am nearly through my two year leasing contract and recently cracked the corner of the screen in two places. The phone works fine but i suspect that is not what is meant by "good working order".

When i signed up for leasing i was told all the plans are heading this way now, I'll save money, and won't end up with an old phone at the end of it, because i can just upgrade.

How is this now going to play out for me?

Re: Removal of Optus Leasing plans

Ray_YC

Hi JasonPer,


1) Customers can still go on any contract and do the 12 month trade up option for $99
2) If you wish to change plans after 12 months you can pay the $99 fee, hand your phone back (in good working condition) and move onto an owned handset plan
3) Customers do have that option and are welcome to Chat with us to review all their options


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Re: Removal of Optus Leasing plans

Ray_YC

Hi Sucker,


Information is available here on what is classified as Good Working order


As it's been unfortunately damaged, information about being charged a damage fee can be found in the FAQ


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Removal of Optus Leasing plans

Sucker

Thanks but i looked through the FAQs as suggested and it is not made clear what to expect for a damage fee as you suggest. All it says is that you can still upgrade after 12 months if you pay out the phone. As i am not looking to upgrade after 12 months or even start a new contract with Optus, what am i likely to be charged for a minor crack in the screen? Further more, when i signed up for this leasing arrangement (clearly a mistake), i was sold it with the promise of a free screen replacement. I would now like to use that free screen replacement in order to hand the phone back.

 

Re: Removal of Optus Leasing plans

Ray_YC

Based on the FAQ, I would say it falls under:


Return the phone and pay the applicable damage fee of up to $499 Make an offer to purchase the phone at fair market value (which we’ll advise at the time) You can choose to pay to have the phone fixed. You would need to have it repaired by Optus or the phone manufacturer and fees will vary depending on how damaged the phone is. A damage fee of up to $499 would not be charged if the repair is covered by a manufacturer’s warranty or the Australian Consumer Law. If they do get the phone fixed by a repairer other than Optus or the manufacturer they may be charged a damage fee when they return it to us. 


This is not something that we can assist with here on the forum as we don't have visibility or access to customer accounts.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Removal of Optus Leasing plans

Hasty

I don't understand your reply to Jason, you didn't actually address any of the points made. The only option if on a leasing plan of less than 12 months if I wish to upgrade is to pay optus a cancellation fee for a contract that optus will no longer honour. Then once I've paid out all remaining phone lease payments I can keep the phone I don't actually want. But it's ok because optus says I can sign up to another plan and this time optus promises I really can replace my phone after 12 months.

Re: Removal of Optus Leasing plans

Hasty

I intend to complain to the Telecommunications Industry Ombudsman. Optus advertised the leasing as an option for those wishing to upgrade every 12 months. Now if I wish to upgrade I must pay a cancellation fee!

Re: Removal of Optus Leasing plans

AlistarS

Hi @Hasty  so just to clarify, if you're still in the first 12 months of the leasing plan you still just remain on the same plan as you would normally, the same rules apply and if you wanted to update your handset you can at the 12 month mark for the $99 fee.

You would then move onto a Optus owned plan and you can still update the handset again in 12 months time for the same fee. So don't pay the cancellation fee unless you can't wait for the 12 months are up for this current leasing plan? What handset did you get? 

Hope this helps! Let me know Smiley Happy

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