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Occasional Contributor sper1
Occasional Contributor

Refund

Hello,

 

My old account is in credit and there seems to be a recurring $10 charge for Accessory Repayment Charge. I do not have any devices with the account anymore and would like the current credit ($680) plus the Accessory Repayment Charges ($50 in total so far) refunded please. Your site says to go to Billing and Payments to request a refund but there is no link to request one there. Please advise.

 

Simon

 

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Occasional Contributor Ashman280207
Occasional Contributor

Re: Refund

Hello sper1 - I have much the same problem. I cancelled my Optus / Foxtel TV subscription over a month ago and just received a late payment charge for the month of April. I contacted Optus sales today and explained the situation - like talking to a brick wall. The operator thinks it may have been the changeover to the new account numbers but wasn't sure. I am awaiting a reply and explanation. (Not holding my breath.) Will be changing carriers very soon with remaining services. Totally fed up.

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Online Community Manager
Online Community Manager

Re: Refund

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


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