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Johnny130
New Contributor
New Contributor

Reference: PPACT-SIMVAL-0006

I was trying to activate my pre-paid SIM last night, told me there was a problem

I tried to activate again i got Reference: PPACT-SIMVAL-0006 and said the sim was being activated ask me restart my device few times may take up to 4 hours.

I tried to contact Optus through app & phone no response at all. Its been over 8 hours and the SIM is still not activated........ is there anything i can do to get help?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Reference: PPACT-SIMVAL-0006

If you have a social media account Johnny130, please send a PM to Optus on Facebook or a DM on Twitter with the details.

I'm afraid we're unable to assist here on our public forum as we don't have access to customer accounts.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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