Called Optus to recontract from an existing plan to a higher plan but have been told it's not possible.
I thought going to a higher plan would be allowed as essentially it's more money for optus on a monthly basis. But nope.
In store once been told it should be possible but I'll be paying whatever my current monthly handset repayments are. I've been told I won't get the promotional bonus data and the current promotion of free netflix for 12 months on their postpaid plans.
I'm new to optus and it's only been 3 months or so since I signed up for a 24 month contract $85 My Plan Plus.
I want to go to $105 plan wick has 200gb data and free netflix etc
Could anyone tell me if this is possible?
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You can change the plan using the online plan changing tool, that'll be the plans you can use without a fee.
However, if you want to go the new offers, this triggers the "early upgrade fee".
Thank you very much for your response.
The online tool said I'm on the highest plan and didn't show any options for me to move plans.
However, I can see there are higher My Plan Plus family of plans available on Optus website. I'm on $85 My Plan Plus 24 month postpaid contract since 3 months. Now I want to go one up to $105 My Plan Plus ore even higher to$125 plan as it's now discounted.
I just need additional data and don't want to pay through the noise just for data by adding data pack.
Thank you very much for your response.
The online tool said I'm on the highest plan and didn't show any options for me to move plans.
However, I can see there are higher My Plan Plus family of plans available on Optus website. I'm on $85 My Plan Plus 24 month postpaid contract since 3 months. Now I want to go one up to $105 My Plan Plus ore even higher to$125 plan as it's now discounted.
I just need additional data and don't want to pay through the noise just for data by adding data pack.
If i could get the bonus promo data and the free mobile tv streaming that'll be great but more data is what I'm after at least
This question pops up a fair bit on the forum.
You can only select out of the pool of eligible plans. Whichever umbrella your current plan falls under i.e. $85 My Plan Plus (Promo OCT 18)
Generally, promotional offers are for new or recontracting customers. If you have any other questions, or you need a bit more clarification - happy to help out 🙂
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