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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Jessie_T
New Contributor

Recontract and Activate New Service

Hi, I’ve been trying to reach out to a lot of customer support already but no one seems to be helping me. I needed help because I pre-ordered a new phone with a $65 plan on my account last 16/09/18. I received the device and I’m using it already. The problem is, the new service is still not showing in my account. I’m supposed to be on a new contract but it shows on my account I’m still on the old plan which is a sim plan of $45 per month. The few representatives who tried to help me are saying the same things that the order is still pending or “stuck” and won’t be able to do anything on my account unless it will be marked completed. They also raised an IT case already and I was told to wait for 3 business days, but until now I received no updates. It’s been almost a month. I just don’t understand what’s taking it too long. 

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Online Community Manager
Online Community Manager

Re: Recontract and Activate New Service

Hi @Jessie_T

I've replied back to your last private message. We'll continue chatting there. 

 

We should be able to work this one out. 
 

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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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