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Recharging new pre-paid service from overseas

Two weeks ago I changed my post paid service to pre-paid as I no longer use the phone and am now overseas. I just wanted to keep the number.

I installed the new SIM and the girl at the Optus shop said she had alreadycactivated it and said I would need to add the credit in a few days after receiveing an email? I did not receive an email and have tried to recharge with no success. The Web form asks for a voucher which I did not receive with my SIM. I have the sim card number but not the phone. I left the phone in Australia as I have no use for it and the girl told me I would not need it to re-charge.

 

Do I need to contact the store for a voucher number? 

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RetiredModerator
RetiredModerator

Re: Recharging new pre-paid service from overseas

Hey @RJMC - Thanks for reaching out! You should be able to purchase a voucher via this link


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