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New Contributor Icebergtz
New Contributor

Recharge expired, number is unrecognised.

Hi, so my recharge has expired (I'm overseas) I want to keep the same number but unfortunately I can't recharge it right now. It tells me the number is unrecognised. Please help.

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3 Replies
Online Community Manager
Online Community Manager

Re: Recharging

Thank you for raising this issue, Icebergtz.

We’re unable to look into account details on Yes Crowd.

Please Chat with us for assistance with your service.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Icebergtz
New Contributor

Re: Recharging

Hi, I had already chatted with somebody and they couldn't figure it out.

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chloesok
Blog Author

Re: Recharging

Ah, it's not great to hear this! Could you try reaching out to our Social Media team instead via Facebook or Twitter? They should be able to assist further with this one.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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