As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-11-08 01:00 PM
I recently joined optus
however, when im at home i experience slow internet - 4G dropping out to 3G then to H++ then nothing
never experience this on Telstra, My housesmates are with Vodafone no issues at all.
another thing is that there's so many deadspots when you are on the train.
dont think that this is an issue with the phone becuase if it is i should have expeirience it before.
Anyone knows about process if i want to return or cancel my plan?
2018-11-08 01:07 PM - edited 2018-11-08 01:11 PM
If your getting a low signal you will get lag. There have been many reports of poor reception on trains and a low signal would make it worse. I guess the only way to test if it's your phone is to try your sim in another handset. I did come across this link below that may be helpful should you wish to go down that path.
Edit: I should also say it might pay to check your local tower on the second link below as they may be doing work on it.
2018-11-08 01:40 PM
The try for 30 commitment doesn't explicetly state it, but there's an underlying suggestion you also have a phone through Optus. Could a mod confirm if custoemrs just on a network plan are alos elligible for this?
2018-11-08 02:18 PM
Whilst the url suggests its the try for 30 days policy I think there is a different Yes Coverage Commitment (YCC) that basically points back to the same page. I do think that irrespective of what policies Optus may have they would be hard pushed to hold onto a customer that has poor reception. I think they would have even less reason to do so if the customer didn't purchase a handset through them. Interesting that the policy says 24 month plans and has no mention of 12 month plans. You might be onto something there Peter.
2018-11-09 03:40 PM - edited 2018-11-09 03:40 PM
Hmm, I'll need to do a bit of research guys.
As you've already pointed out @petergdownload, there's no mention of BYO phone customers (who've signed up to our month-month or 12-month SIM only option).
Based on my own assessment, I've personally organised a coverage release for those that have signed onto a BYO phone plan.
- We'll still perform an in-depth coverage check, using the same criteria listed under -
What mobile coverage issues can I claim under Optus Coverage Commitment?
- Once confirmed, I leave a note on the account with our findings and the offer to credit the last month + cancelation fees
- The customer ports their service out to a provider of their choosing
- We proactively credit the cancellation fee and last month
Happy to ask for an official stance on this one.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
***Please note I am not currently with the Yes Crowd team.***
This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button