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New Contributor
New Contributor

Received a startrack text order not found

I have recently ordered a s20ultra been given a confirmation number ending in A. Was tracking through yes optus app but it won't let me do that now. When tracking online ot just continues to say order submitted, although I've had multiple confirmations it's all approved. Then i received a text msg from optus_care saying track your order theough startrack using your confirmation number but it keeps saying order not found. Just wondering if that means my order should be shipped soon??? Have been quite disheartened with this whole process. There have been a lot of dramas.
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Trusted Contributor
Trusted Contributor

Re: Received a startrack text order not found

@Kriss 

When you entered the confirmation number in Startrack System did you leave the last A off?
I am fairly sure you have to  do that to track the parcel via Startrack.

I am an Optus user.
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New Contributor
New Contributor

Re: Received a startrack text order not found

Yeah mate tried that.
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Online Community Manager
Online Community Manager

Re: Received a startrack text order not found

Hey Kriss,


Hopefully there isn't an issue. We don't have visibility of customer orders here I'm afraid.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Let us know how you go.


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