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andy149-131
New Contributor
New Contributor

Reactivating a prepaid number

Last last year I got a spare prepaid phone that was used around Christmas and hasn't been used for a while. I tried to recharge it and the system was saying the phone number is deactivated. Is there are way to reactivate the SIM/ number ?

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Tigers1719
Trusted Contributor
Trusted Contributor

Re: Reactivating a prepaid number

@andy149-131  If you used up the credit and there has been no credit top up for 6 months the number may have been returned to the pool and been recycled. The number maybe have been issued to a 4G/5G Broadband service and you get a similar message if you try to call the number.

You can contact Optus Support to see if the number is still available.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

I am an Optus user.
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