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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

New Contributor
New Contributor

Reactivate Prepaid number

I have optus prepaid mobile number Which is recently expired on 11th of this month. I was on long expiry plan and forgot to recharge online.
My number is linked to my banks and I am overseas at the moment.
How can I get my number back?
I have tried contacting message service, calling support but not able to connect with any rep.
Can anyone please help me out connecting to the rep. This is fairly urgent situation
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Trusted Contributor
Trusted Contributor

Re: Reactivate Prepaid number

@Mariaoways  You can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app. 

I am an Optus user.