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Re activate an expired sim

Hi all,


ive been away on travel and unfortunately my sim has expired. I’m hoping that I can re-activate online as I’m still away and need to use for banking purposes. When I attempt to recharge I receive a “number doesn’t exist” error.


I still receive texts to the number but can’t do anything else.


please help,


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Re: Re activate an expired sim

Hi Andrew, thanks for getting in touch.


We'll need to check your number on our end to review your options. Please feel free to send me a private message with the below information so I can check this for you.

Full Name:
Phone Number:
Are You The Primary Account Holder: Yes/No

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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