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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Ray_YC
Online Community Manager
Online Community Manager

Re: Raincheck and Backorder process

Hey straddie2020,


Just a heads up that we don't have visibility of customer orders here on our public forum.


You're right, you should be receiving text/e-mail updates.


Please contact Optus directly for further assistance.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Rebort
Occasional Contributor
Occasional Contributor

ETA on new Samsung S20 Ultra

Hi team,

 

S20 Ultra - do we have an updated ETA?

 

No news in the portal or SMS updates.

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Ray_YC
Online Community Manager
Online Community Manager

Re: ETA on new Samsung S20 Ultra

Hi Rebort,


Please see my response today on this Samsung Galaxy Pre-order thread.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Sania2251
New Contributor
New Contributor

Re: Raincheck and Backorder process

Cancel order

 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Raincheck and Backorder process

Hi Sania2251,


Please contact Optus directly to cancel your order. If it's too late, you'll just need to refuse delivery.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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yasuhi
New Contributor
New Contributor

Re: Raincheck and Backorder process

Order 134179943A

I have been waiting for more than 12 weeks.

Please tell me the schedule when I can receive the router.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Raincheck and Backorder process

Hi yasuhi,


We don't have visibility of customer orders here on this public forum. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Camhill1
New Contributor
New Contributor

Re: Raincheck and Backorder process

is there any stock?  none of the stores have any, I ordered online on the 29/2 and haven't had any updates on estimate. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Raincheck and Backorder process

Hi Camhill1,


Please contact Optus directly for an update on your order.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Ge_Net
New Contributor
New Contributor

Re: Raincheck and Backorder process

I have a device on back order, but I updated my delivery address after the order had been placed. I’m pretty sure the order is still yet to ship. Does the delivery address update before it is properly processed? If not, what options do I have?

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