Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Just a heads up that we don't have visibility of customer orders here on our public forum.
You're right, you should be receiving text/e-mail updates.
Please contact Optus directly for further assistance.
Please see my response today on this Samsung Galaxy Pre-order thread.
Please contact Optus directly to cancel your order. If it's too late, you'll just need to refuse delivery.
We don't have visibility of customer orders here on this public forum.
Please contact Optus directly for an update on your order.
I have a device on back order, but I updated my delivery address after the order had been placed. I’m pretty sure the order is still yet to ship. Does the delivery address update before it is properly processed? If not, what options do I have?