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Problem of out of Signal

ZiouWang

My SIM has been out of the signal or only 1 bar for almost 3 weeks and unable to call or receive messages.I tried to restart my mobile phone and change the phone both but there's no use. What should I do to solve it?

Re: Problem of out of Signal

markdennis

check if there are outage on your area, please see link below and enter your address 

if no outage contact the technical support for assistance 133937 press 2 1 2 1 <enter your number> select 2 for tech support

 

http://www.optus.com.au/shop/mobile/network/coverage

 

click outage  and enter your address

Re: Problem of out of Signal

DJ83x

Hi @ZiouWang

 

Is this issue still ongoing? Does this happen when your at one location? or everywhere you go? 

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Re: Problem of out of Signal

ZiouWang

Yeah. It still ongoing wherever I go.I doubt that if my SIM is dodgy.

Re: Problem of out of Signal

DJ83x

Hi @ZiouWang

 

Thanks for confirming that. I would recommend popping into your local Optus store and organise a new sim card. 

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