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New Contributor ZiouWang
New Contributor

Problem of out of Signal

My SIM has been out of the signal or only 1 bar for almost 3 weeks and unable to call or receive messages.I tried to restart my mobile phone and change the phone both but there's no use. What should I do to solve it?

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4 Replies
Super Contributor
Super Contributor

Re: Problem of out of Signal

check if there are outage on your area, please see link below and enter your address 

if no outage contact the technical support for assistance 133937 press 2 1 2 1 <enter your number> select 2 for tech support

 

http://www.optus.com.au/shop/mobile/network/coverage

 

click outage  and enter your address

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Super Contributor
Super Contributor

Re: Problem of out of Signal

Hi @ZiouWang

 

Is this issue still ongoing? Does this happen when your at one location? or everywhere you go? 

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New Contributor ZiouWang
New Contributor

Re: Problem of out of Signal

Yeah. It still ongoing wherever I go.I doubt that if my SIM is dodgy.

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Super Contributor
Super Contributor

Re: Problem of out of Signal

Hi @ZiouWang

 

Thanks for confirming that. I would recommend popping into your local Optus store and organise a new sim card. 

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