Prepaid usage history

[IkeR]

How can I get my prepaid usage history from  01 Dec 16 -  01 April 17..? 

I have been asked to provide it for a insurance claim as further investigation supporting documents and if I can’t my claim will not go ahead they have told me all I need to do is go onto my service provider website or contact them and they will provide it but I cannot find any options apart from the usage history tab and if I do click on that nothing loads...?

[Shauna]

Hey @IkeR - we may be able to request access to your previous call and SMS history if that helps? 

[IkeR]

Yes that would be so great if that is possible for the period requested in my original post please. What time frame would I be looking at before I would be able to access these?

[Shauna]

My understanding is it takes up to 10 business days, however generally it's quicker than that. Can you please PM me with your mobile number, full name and DOB?