How can I get my prepaid usage history from 01 Dec 16 - 01 April 17..?
I have been asked to provide it for a insurance claim as further investigation supporting documents and if I can’t my claim will not go ahead they have told me all I need to do is go onto my service provider website or contact them and they will provide it but I cannot find any options apart from the usage history tab and if I do click on that nothing loads...?
Hey @IkeR - we may be able to request access to your previous call and SMS history if that helps?
My understanding is it takes up to 10 business days, however generally it's quicker than that. Can you please PM me with your mobile number, full name and DOB?