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COVID-19 impact to Yes Crowd & Contact Centres info here
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Occasional Contributor
Occasional Contributor

Prepaid sim card online activation is not working

I purchased prepaid sim card, I am trying to activate it online, but it was stop me from choose plan.

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Occasional Contributor
Occasional Contributor

Re: Prepaid sim card online activation is not working

customer service is great, ignore this post
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Occasional Contributor
Occasional Contributor

Re: Prepaid sim card online activation is not working

there is no response from you, so I have to switch to another service provider
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Blog Author

Re: Prepaid sim card online activation is not working

Hi, @auskevin,


I'm sorry we couldn't get back to you sooner. All of our contact centres have been impacted by COVID-19. We're not ignoring you, it's just a bit hard to get to everyone as soon as we'd like.


Were you attempting to activate a brand-new number, or are you porting your number across from another provider? Just so you're aware, our porting team  and mobile activation have been highly impacted. 


If you're currently without any mobile service whatsoever, I’d really suggest messaging us on Social Media, either Facebook or Twitter.  

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Occasional Contributor
Occasional Contributor

Re: Prepaid sim card online activation is not working

I am attempting to activate porting your number across from another provider, with a prepaid starter kit. is there anyone can sort this out ASAP? I don't have mobile service at the moment, otherwise please advise me if I should go with other service provider. I need to make a decision. thanks heaps
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Occasional Contributor
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Re: Prepaid sim card online activation is not working

Hi, @Dan_C
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Blog Author

Re: Prepaid sim card online activation is not working

Okay, your best bet is going to our Social Media service  team. They're based out of Melbourne. 


They  do have a point of escalation for those without any form of working service. 


You won't get a response right away, but they will get back to you. 

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