I'm sorry we couldn't get back to you sooner. All of our contact centres have been impacted by COVID-19. We're not ignoring you, it's just a bit hard to get to everyone as soon as we'd like.
Were you attempting to activate a brand-new number, or are you porting your number across from another provider? Just so you're aware, our porting team and mobile activation have been highly impacted.
Okay, your best bet is going to our Social Media service team. They're based out of Melbourne.
They do have a point of escalation for those without any form of working service.
You won't get a response right away, but they will get back to you.