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New Contributor joeysalsa
New Contributor

Prepaid number has been disconnected. How to get it back

I had my number disconnected via optus due to an error on their behalf.

been without my primary number for about 4 months now and no one from optus has been willing to help. 

Spent hours on the phone waiting and talking and even took it up with the telecomm ombudsman to have it resolved but to no avail. 


What at should I do to get my number back?

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RetiredModerator Toomey

Re: Prepaid number has been disconnected. How to get it back

Hey @joeysalsa, we'd need to find out exactly how this cancellation occurred (illegal port-out, agent error, service expiry etc), from here we can assess options to re-activate the service. Please jump into Live Chat so an agent can grab your details and see the cancellation reason.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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