cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
shayaans45
New Contributor
New Contributor

Prepaid not activated

I purchased a prepaid SIM and activated it whilst choosing to keep my previous number on Belong. I did this almost 3 weeks ago and my number still has not ported! I do not have a working service and I need to receive and make calls. Please respond ASAP!

0 Kudos
Reply
1 Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: Prepaid not activated

Hi shayaans45,

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
0 Kudos
Reply