I purchased a prepaid SIM and activated it whilst choosing to keep my previous number on Belong. I did this almost 3 weeks ago and my number still has not ported! I do not have a working service and I need to receive and make calls. Please respond ASAP!
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Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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