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New Contributor Shweta
New Contributor

Prepaid mobile sim + $30 recharge does not have any recharge when activated.

I wanted to replace my existing prepaid sim and also have a $30 recharge. I paid $30 upfront however when I activated my sim it did not come with the recharge. Where are my $30 gone? Even the online chat is not working. Where can I get my issue resolved. I feel cheated.

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Online Community Manager
Online Community Manager

Re: Prepaid mobile sim + $30 recharge does not have any recharge when activated.

Hi @Shweta, I just want to make sure that I'm across this one.

 

You've purchased a $30.00 SIM Starter Kit? You've replaced your SIM card and you haven't received the credit included in the starter kit?

I'm happy to try and help. Can I get you to send us a private message with your details → http://yesopt.us/pmdan

 

Are you the primary account holder: Y/N

Your full name:

DOB:

Mobile number.

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