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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor ej7
New Contributor

Prepaid broadband

If I buy a prepaid in store with start up data, and only want to use the start up data. Why do I have to choose a recharge when activating online?

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Online Community Manager
Online Community Manager

Re: Prepaid broadband

G'day @ej7

 

Make sure you haven't flagged "auto recharge," this is usually the reason as to why the prompt is appearing.

 

Can you double check that and let us know? 

 

 

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New Contributor ej7
New Contributor

Re: Prepaid broadband

Auto recharge is not flagged.

When i get to the recharge section it says

Do you have a voucher

Click yes it asks for voucher number

Click no it makes you select a recharge option.

No other option

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