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New Contributor Herix
New Contributor

Prepaid SIM not delivered

I placed the prepaid sim starter pack on 28th Apr but til now I have not received the SIM card yet. I called the hotline and live chat many times but no staff can solve my problem. Every staff said they will call me back but no one did.

I tried to put my order number, PO50036, in tracking system and it said it is invalid. Can someone from Optus to tell me what has happened?

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RetiredModerator Toomey

Re: Prepaid SIM not delivered

Hey @Herix, sorry to hear of the delay with your SIM. If there have been any delivery issues, you will need to follow up with Sales Support so they can raise an investigation with the courier. They are available on 1300300562 Mon - Fri: 8:00am - 7.00pm EST.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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