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New Contributor jason_ong
New Contributor

Prepaid Mobile Data Sim - Activation failure PayPal refund

I had to go through the activation process twice.

On the 1st attempt, it failed (due to timeout) but a charge was made to my PayPal. 

How do I get a refund for the first charge?

Will it be automatically refunded in a few days due to activation failure?


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Online Community Manager
Online Community Manager

Re: Prepaid Mobile Data Sim - Activation failure PayPal refund

Good question jason_ong,

Not sure if it's an automated system in that way.

We’re unable to look into account details on Yes Crowd.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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