This is for use in an Optus Pocket Wifi for data only while we are awaiting a proper internet connection to the our home.
Bought a $30 prepaid SIM with Bonus Data - total 35GB for the first three RECHARGES.
I activated the SIM and used the data. Recharged first time - $30 for 35GB ... used that. Recharged second time - $30 for 35GB ... used that. Recharged third time on 26/4/2020 - $30 ... and data ran out in 2 days - when checked the account I had only received 10GB data.
After getting messed around with the MyOptus App messaging last night and - it took us 16hrs to work out that service is only relevant for post-paid accounts - I was told to call the pre-paid phone number. After 30 minutes on hold, the lady from the Philippine call centre abruptly, and quite rudely told me that the original activation was the first recharge and I had used my 3 recharges prior 26/4/2020 when I topped up with an additional $30 ... how can that be???
The word recharge means to charge again.
The information directly from the Critical Information Summary says: "On first three recharges and must occur within 90 days of activation. Data reverts to standard inclusion after 3rd recharge."
Can someone tell me if I have misinterpreted this?
To me in simple english, it's pretty clear. You buy the SIM card for $30 with data preloaded ... that is not a recharge. You then should be able to recharge: once (extra $30), twice (another $30) and finally (the last $30) before the SIM goes to standard data inclusion.
I wouldn't have recharged for $30 third time if i knew I'd only get 10GB. My daughter would, and did, burn through that with her online lectures in a couple of days. I feel ripped off and, if the call centre customer service representative is right ... I feel like Optus is engaging in misleading and deceptive conduct.
I also have a postpaid Optus SIM and one other prepaid Optus SIM and have been handing over more than $120/mnth to Optus just to keep the internet going so my daughter can continuing studying during COVID-19.
Can someone clarify before I lose my patience and start devoting time to Optus bashing whenever and wherever I can.
