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COVID-19 impact to Yes Crowd & Contact Centres info here
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Occasional Contributor
Occasional Contributor

Premium access etc

Hi 

I have a plan which apparently let’s me access Optus Sport national geographic and music but I can’t sign up at all - it does not recognise my account but identifies my mobile number as having this access - why can’t I register and how do I register.

? It will not allow me set up or anything 

 

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RetiredModerator
RetiredModerator

Re: Premium access etc

Hey @Fred62, sorry to hear of the issues. When was your account activated? It may take a few days for online services to be up and running.

 

Are you trying to sign up via My Account? If this isn't working, we'll need to check your online profile on our end. Please jump into Live Chat so an agent can grab your details and look into this for you.


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