Really sorry to hear the matter has been going on for such a long period. If you could, can you please PM me with your mobile number, full name and DOB? I'll escalate this to the 3rd party provider who will look into this further and contact you if required.
Just contact Optus and ask for your money back, it is the Telco taking the money. The scammer may or may not refund the money. If Optus does not refund the money, mention TIO (Ombudsman), that helps.
Telstra's Manila HQ gave me my $20.20 back a German scammer had ripped off.
I've contacted Optus 3 times & 3 times they have said they are not liable.. what absolute BS... they accept charges and happy to pass them on no question fully aware it's a scam and they don't stop but yet also happy to take the money and throw their hands on the air sayin "we need to follow it up with the people who have scammed us" as far as I'm concerned Optus are just as bad.. I have made a complaint to the TIO.. Optus should be the ones amending these issues and crediting their customers...
OPtus generally reverts the charges - plenty of posts to that effect here.
Can only suggest you try again and hopefully get a more enlghtened customer service person (you'll likely get a moderator posting here in the next 24 hours who will also be able to follow up).
Make sure you request your Monthly Premium SMS Limit is set to $0 - Optus should do this by default - it would save a LOT of agro.
Thanks for the feedback @petegdownload. I appreciate your sentiments and will pass your feedback onto the relevant teams. We do have customers that do utilise this functionality as well, especially when it comes to TV competition (SMS or voting). In either case, your feedback is valid so I'll pass it on.
@Hollywood_jitz Thanks for sending the PM.
Sounds good. Optus customers have to login in and navigate to a web page to enable data free Netflix on their account (something with zero down side). No reason why customers who valued premium SMS couldn't do the same and opt into the risks.
If you get into the Whirlpool Forum, which is a communication forum, just search for "Premium Services Scams" or similar and you will find 50 pages of misery and complaints about all telcos on this one particular topic. If we assume 20 entries/page, then we have here 1,000 complaints. Even after the STOP SMS, some scammers are still charging monthly fees.
Our politicians have to legislate for opt-in/opt-out (dual verification) to stop this one-click/opt-in scam, so I have contacted my local member (Hastie, Canning WA), but all I got was an apology from Telstra Manila. I have even been desperate enogh to contact Georgianas MP, Hanson, Wyatt MP and the Xenophon Team to get legislation going.
For Optus to ask customers to contact the scammers is not on as that is a waste of time and you may never get your money back.
That might be so, but really the site optus.com.au/premiumsms on the envelope of the new SIM card should give a link to a site, which bars all scams, not just say, send "STOP". This is incorrect info! Clicking means a subscription to "Premium Services" and leads to monthly charges from that scammer. The customer is stuck then. It will bar any following scams, but will still lead to monthly charges.