Cannot send entries to today show through text or online. There is no way to activate the premium sms or increase spend limit. How do i do this?
Solved! Solved: Go to Solution.
Hi there curl2013,
To increase the spend limit, customers need to get in touch with Optus.
Contact details can be found on the link provided.
Good luck with the competition!
Hi after 6 phone calls and one persistent Optus Team Member it's finally been solved this morning. He had to reset things. I think the other personnel didn't know how to fix it.
Thank you though for your help x
I had the same issue - I couldn’t send an sms for a competition.
I contacted the Optus team & apparently I need to provide details of my employment and income before I can activate it! Seriously?! I’m not applying for a bank loan!
This is information that Optus doesn’t need to know just so I can text a code word, sit by my phone and hope to answer it on a Monday morning with “I wake up with Today”!
My contract is just about up (if it isn’t already). Me thinks I’ll be shopping around for another carrier!
Hi it took a lot of persistence and it was solved they raised my limit to $20 but it wasn't until I came across 1 helpful person willing to work it out. You don't need to provide any income details etc it just depends who you speak to. Apparent he had to reset something x