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New Contributor
New Contributor

Pre paid

I purchased a sim from shop for $2 and bought $10 credit
Seems I have 5 days and 5 go to use it
I wanna recharge for 30 days on cheapest plan possible but web site only gives me option on $10 for 5 days
I have contacted support 4 times and they don’t read my issue and direct me to the link to recharge where I get the same issue
I can really see why Optus sucks and people hate it
If I can’t get this resolved then I’ll go back to Telstra
At least they follow Up with the users on support calls
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Online Community Manager
Online Community Manager

Re: Pre paid

G'day @0ptusH8er

 

By the sounds of it, we have you on the Optus Prepaid Epic Data plan? There's 6 recharge options, ranging from $10.00 - $180.00.

 

When you head to Optus.com.au/recharge, you're only able to see the minimum $10.00 recharge option? 

You should be presented with the screen below:

 

Prepaid recharge.JPG

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