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New Contributor
New Contributor

Pre paid phone credit

I recharged my pre paid phone credit two days ago and I have no credit left to call or text. All the pre paid phone credit plans boast that customers get unlimited national calls and text messages for 28 days so regardless of how many calls or text messages I have made( which would have no bearing on my current status, no credit ) I would love to know what you think about my situation. It doesn't add up to me no matter how many times I have been over it.
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Trusted Contributor
Trusted Contributor

Re: Pre paid phone credit

@0hsilverfern Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

I am an Optus subscriber, just trying to help.
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Moderator
Moderator

Re: Pre paid phone credit

Hi @Ohsilverfern, not all Optus Prepaid plans give you unlimited call / sms. They have different validity period as well. Please refer to our Prepaid page to confirm your Prepaid plan / inclusions / exclusions and validity period.


We don`t have access to customers account on this public forum. If you still need further assistance then you are best to speak with our Prepaid team either via the → messaging service or by calling them on 1800 555 002 - Mon - Sun: 8am - 8pm AEST to look into this for you.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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